Lake Harbor Vacation Packages

Horrible!! They absolutely over price these rooms. No way anyone should pay that price for these conditions. I booked and paid online & when I show up a surprise fee now needs to be paid, which was not on the site whatsoever nor when they messaged me directly did they tell me. I had no choice but to pay it. The outside hotel is disgustingly, dog poop in bags right outside my unit for days. The room was DISGUSTING, no one can ever tell me they clean those room. Hair, bugs, dirt on the floor. Kitchen is disgusting. The toaster started smoking when we tried to use it. I bought foods for the 4th and what I had on the counter I had to throw away as they are infested with ants. So I wasted so much money doing that and since I discovered it the evening before the 4th I couldn’t even replace it so the celebration did not turn out the way we planned. When I advised the front desk all she said was oh you can’t leave stuff out, it’s normal. No ma’am. I live in florida and I leave foods out on my counters all the time. I think our neighbors live there full time. We were two girls and they made us VERY uncomfortable, today at 7am like 7 police cars for those people! My last morning was filled with fighting, cops & giving statements. The door HA lol the knob/lock is falling off, a child could break in. We had to push furniture against it. Zero sleep cause of those neighbors who party all night and fight. And lastly, you’ll smell weed all the time in your unit. HORRIBLE!

It was a large beautiful room And they were there to help if you needed but left you alone and happy

The best thing about this place was it was right on the beach but that's it. The unit was dirty there was a bug in the bed when we pulled the sheets back, the comforter had a cover over it but the edge of the comforter was dirty, the dish towel was folded nice and cute on the counter when i opened it to go use it there was what looked liked dried spaghetti sauce, the pull out couch was broke so we ended up buying air mattress but of course we did not see this until bed time when the office was closed, the floors were dirty even after I mopped twice and the bath towels had holes and were old and worn. The manager did offer us to move but we had 6 people and a lot of stuff there was no way we were moving it all again. Last thing the AC took about 3 days to get to 72 and this was probably because one of the sliding glass doors was opened behind the curtains that is not a door you go in and out of so it was not noticed for a few days.

I never write reviews but in this case i felt it was necessary. It has been a very long time since I have been to a hotel or resort where someone remembers my name and goes above and beyond to make sure our stay is perfect. My family was staying at the resort while my son was playing at a baseball tournament. I wish I could remember the girl’s name who checked me in because she was the friendliest and most helpful person I have met in a very long time. Not only that the next day she even remembered my name. What seemed like a small thing to her was a huge to me, especially on a busy holiday weekend. She also helped me shorten my reservation as we didn’t need it for the length I originally booked. The hotel had activities for my younger children on Saturday and we went bowling on the property as well. The restaurant we ate at was well priced and had a fantastic server as well. While we didn’t need the golf cart for the beach it is easy to use. Beach chairs are plenty. I can honestly say from the hotel, to the restaurant, to the bowling customer service is above and beyond. Rooms are very clean, we had a suite and it was very spacious for a family of 5. We will definitely use this resort again. It was worth the 35 minute trip to the ball field. For reference I have ages 11-17. If the hotel reads this please look into who checked me in. She really deserves acknowledgment for how she treats people. She give the best first impression of the hotel you can get.